Fourteen days to decide, on anything unworn and in its original packaging.
You have 14 days from delivery to tell us you want to return something. It needs to come back unworn, unused, and in its original packaging with any documentation it arrived with. Once we have it and have checked it, we refund you.
Watches, jewellery, rings and footwear can all be returned within the 14 day window, provided they are in the condition described above. Footwear should be tried on indoors, on a clean surface — soles that show outdoor wear cannot be accepted.
Message us through the contact page with your order number and what you would like to return. We will reply with return instructions and an address. Please do not send anything back before you have heard from us, as unannounced returns are difficult to match to an order.
If the item is faulty, damaged in transit, or is not what you ordered, we cover the return shipping and arrange the collection.
If you simply changed your mind, the return shipping is yours to arrange and pay for. We recommend a tracked and insured service, because the item remains your responsibility until it reaches us.
We inspect returns on arrival and process the refund within 10 business days of receiving the item. Refunds go back to the original payment method — we cannot refund to a different card or account. Your bank may take a few days more to show it.
If you need a different ring or shoe size, say so when you contact us. We will hold the replacement size where stock allows and send it once the original is on its way back.
If something fails or arrives damaged, tell us as soon as you notice and send photographs if you can. Nothing in this policy limits the rights you have under South African consumer protection law, which apply in addition to anything set out here.